Privacy Policy

1. Information We Collect
 

We collect personal information that you voluntarily provide to us when you interact with our website, donate, purchase merchandise, or apply for outdoor expeditions.

• Personal Details: Name, email address, phone number, mailing address, and billing address.

• Applicant & Veteran Information: When applying for hunting, fishing, or outdoor trips, we may collect military branch/service history, first responder background, emergency contact details, and relevant physical/health accommodations needed for the trip.

• Donation & Purchase Data: Payment details (credit card information, billing addresses) are processed securely via third-party payment gateways (such as Wix Payments, PayPal, or Stripe). We do not store raw credit card numbers on our servers.

• Log Data & Analytics: Like most websites, we collect automatically transmitted browser data, including IP address, browser type, referring pages, date/time stamps, and device type to monitor website traffic and technical stability.
   

2. How We Use Your Information
 

We use the information we collect in the following ways:

• Program Execution: Processing event applications, verifying program eligibility, and coordinating logistical details for outdoor trips.

• Donor & Shop Processing: Processing tax-deductible donations, fulfilling online merchandise orders, and sending purchase receipts.

• Communication: Sending updates regarding upcoming events, program applications, newsletter communications, or responding to inquiries submitted through our contact forms.

• Website Improvement: Analyzing site traffic to improve user navigation, website functionality, and search engine performance.

• Legal & Regulatory Compliance: Maintaining proper non-profit financial records, tax compliance, and legal obligations.
   

3. Cookies and Tracking Technologies
 

Helping Heroes Outdoors uses cookies and similar tracking technologies (such as web beacons or pixels) provided by our web platform (Wix) and analytics tools (like Google Analytics). Cookies help us understand how visitors interact with our site, remember user preferences, and optimize user experience.

• You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site (like online shopping carts or application forms) may not function properly without cookies enabled.
   

4. Sharing & Disclosure of Information
 

We do not sell, rent, or trade your personal information to third parties. We only share information under the following limited circumstances:

• Service Providers: We share necessary data with trusted third-party service providers who assist us in operating our website, processing donations/payments, fulfilling product shipments, or conducting email communications. These partners are legally obligated to keep your information confidential.

• Safety & Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority, or to protect the safety, rights, and property of Helping Heroes Outdoors, our participants, or the public.

• Emergency Medical Personnel: For accepted trip participants, relevant medical and emergency contact info may be shared with trip leaders or medical first responders in the event of an emergency during an outdoor expedition.
   

5. Data Security
 

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no electronic transmission over the internet or cloud storage method is 100% secure.
 

6. Children's Privacy
 

Helping Heroes Outdoors does not knowingly collect personal identifiable information from children under the age of 13. If you believe that a child has provided us with personal information on our website, please contact us immediately so we can promptly remove such information from our records.
 

7. Your Data Rights & Choices
 

Depending on your location, you may have the following rights regarding your personal data:

• Access & Correction: Request a copy of the personal information we hold about you or request corrections.

• Opt-Out: Unsubscribe from our promotional emails or marketing updates at any time by clicking the "Unsubscribe" link in the email or contacting us directly.

• Deletion: Request that we delete your personal data from our systems (subject to legal or tax record-retention requirements).
   

8. Changes to This Privacy Policy
 

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage visitors to review this page periodically for updates.
 

9. Contact Us
 

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

• Organization: Helping Heroes Outdoors

• Address: 6201 10th St, Chester, IA 52134

• Phone: +1 (919) 923-6540

• Email: Contact@helpingheroesoutdoors.com

• Website: https://www.helpingheroesoutdoors.com